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‘Happy customers are our priority’

Our Commitment to Customer Service

Our Vision

To make uniform shopping hassle free in a way that protects and enhances people, communities and planet  

Unswerving commitment to outstanding customer service 

This is more than your ‘have a nice day’ type of customer service.  Our vision is to make uniform shopping hassle free! We are constantly listening to our customers in a variety of ways, implementing new ways to support them through the process and get to the goal of hassle free!  

We have a commitment to being outstanding in every aspect of our service, from the experience in our shops to the experience online. We have a customer experience manager, responsible for all aspects of customer service.  

We recruit and train our staff to be customer ‘obsessed’ and build continuous improvement into our appraisal and rewards system.  

We have a customer panel to ensure our customers can have their say on the garments we use and the services we offer.  

Feedback from our customer panel has led to changes to our website, our services and items that we sell.  

Our Services include: 

In store 

  • Fully trained staff 
  • A smart and professional environment  
  • Changing rooms to try on  
  • Full range of uniforms and accessories such as water bottles and stationery  
  • A Full EPOS system to manage your orders 
  • A ‘lay away’ service 
  • A savings club 
  • Toys for younger ones to play with  
  • Sweets for bribery  
  • Tissues for parents 
  • Parking 

 

Extra Services 

We provide an online appointment booking service for our customers. 

Support guides in video and written format including: 

  • How to buy school uniform (the easy way) 
  • How to measure if ordering on-line  
  • How to use our ‘buy now pay later’ service 
  • What/How many do I need to buy? 
  • How to save money 
  • What if I don’t know what size I need? (how to use our ‘TakeTwo’ service) 

You can buy savings vouchers on line.  

We have an early bird offer (buy March to May, pay in 3 monthly instalments if required and choose sizes in July)  

We offer a VIP Club to customers to give them access to the best appointments, special offers and seasonal discounts.  

Online  

Our online service is supported by: 

  • Help guides  
  • Live chat 
  • Sizing charts 
  • Helpful information such as school policy 
  • Links to schools 

Our Delivery services include 

  • Click and collect 
  • Delivery to school 
  • Home Delivery  
  • Take Two  

 

Children with special needs 

Our staff are trained to be Autism Friendly.  We provide a range of services for children with special needs including: 

  • We offer ‘quiet’ appointments out of hours. 
  • We offer home fittings (covid dependent)  
  • We provide comfort backing for embroidered items FOC 
  • We help to source uniform that the customer feels comfortable in 
  • We have altered garments (such as adding Velcro to shirts or making elasticated ties).  We don’t charge for this service.  
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